Access WageEasy

Hosted online Multi Factor Authentication (MFA) FAQ's

Disabling a user account, replacement user or adding a new user.

Hosted online adding or removing users from the online environment

Hosted online finding my database on the online environment

Hosted online saving reports and files

Errors in MCS and Access Group requests a copy of the logs

Hosted online saving WageEasy Client Service (MCS) Logs

Changing notifications to push from email

Changing MFA notifications from email notifications to push notifications

Hosted online saving backups

Hosted online details regarding the RDP for payroll online

Articles to assist our Hosted Online WageEasy customers including connection issues and contacts.

Hosted Online WageEasy customers

Cloud Remote Desktop can't connect to the remote computer. Review this article to diagnose hosted online connection issues.

Hosted online WageEasy Payroll connection drop out

The user is unable to log into the hosted cloud environment and cannot access WageEasy Payroll online.

Hosted online login issue

The WageEasy hosted online environment screen is stuck and is missing.  A forced close or a restart still shows as frozen.

Hosted online environment is frozen

Multi-Factor Authentication (MFA) prompts/notifications are not received for Hosted or Payroll Online using miniOrange

Hosted online MFA Notifications are not received

The hosted online cloud RemoteApp is disconnected

Hosted online User account is locked

Hosted online password has expired

The log in attempt failed or the password has been forgotten, and Payroll online does not open.

Hosted online password reset required

Activate or enrol in the Hosted Cloud Environment with the new Multi Factor Authentication (MFA)

MFA Enrolment

Hosted Online cannot locate my network printer

Setup, activate or re-enrol Multi-Factor Authentication (MFA) on new phone for Hosted or Payroll Online

Hosted online MFA re-register for new phone

Includes login issues to WageEasy Payroll online, Password resets, frozen screens.

Hosted Online - Connection issues

Hosted online - How to update the Award PDL in the Payroll hosted online environment

WageEasy New Zealand Tax Table PDL Updates 2025-2026

Hosted online NZ Tax Tables update

Guides to update tax and awards specifically for hosted online customers.

Hosted Online - Update payroll tables

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