A password reset may be required for any of the following reasons. You may need to ask your network administrator for assistance.
There was a problem connecting to the remote resource.
The password has failed.
The user requires a password reset (expired).
Unable to reset the password after it has expired.
The account is locked after the password has expired.
To have a password reset, please create a case online and reference the title of this article so we can provide you with a new password.
Note: In adherence to our security policies, passwords expire every 365 days.
This update took place on Friday 10th of February 2023.
The length of a password must be 14 characters or more, including uppercase characters (A-Z), lowercase characters (a-z), numerals (0-9), and non-alphabetic characters such as: (!, $, #, %, @).
To encourage users to change their password before they expire, in the future The Access Group will send out reminder emails starting 14 days before password expiry and repeating each day until your password is changed or the password becomes expired.
Important: Please note failing to change your password will lock your account and you will experience delays while our support team confirms and re-enable your account. Also due to the longer expiration period, we encourage all managers/users to let us know when accounts should be disabled as soon as possible to avoid any potential unwanted access.