We've put together a list of things that you can check if you're having difficulty connecting to your Access WageEasy cloud or your hosted session keeps dropping out.
1. Check your internet connection
After ensuring that your login credentials are correct, ensure that you're able to connect to the internet locally. To test this:
a. Close your hosted connection, if it's already open.
b. Open your internet browser.
c. Test by navigating to a couple of your frequently used websites.
If you can't connect to any of these, there's a problem with your internet connection. If you're having issues connecting to the internet, try the following:
2. Check if any of your colleagues have the same problem
If they do, there's a local connection issue. You may need to speak to your internet provider.
3. Check if you have an active internet connection
There's an icon on your taskbar that indicates your current network connection. Hover your mouse over the icon to see the name of your connection and whether or not you have internet access.
4. Check your network connection
If you normally connect to your network with a cable, check that it's plugged in. If it is, try a different cable to check if this resolves the issue.
5. Check with your internet service provider
Check if they're experiencing any issues in your area or anything that could affect your area.
6. Check your local IT support
They may be aware of an issue that could be affecting your connection or be able to run tests to help diagnose the problem.
7. Try to force close your cloud session and connect to a fresh session
Press Control + Alt + End to try to sign out of your existing cloud session. If the problem persists, press Control + Alt + Delete to force close the session, then wait 10- 15 minutes for the session to timeout, then reconnect again to start a fresh session.
If the solution does not work after following these steps, raise a case and reference the title of this article for further assistance.