STP - Errors or Issues
Solution to errors or issues you may experience when processing STP.
19 articles
Allowances reporting incorrectly for last financial year in STP
Check that your STP connection is working
Correct the Income type is invalid message in STP2
Correct the leave that's reported in the wrong STP2 reporting group
Error: Fail Validation, Lump Sum Payment Amount may only be negative when Lump Sum Type Code is W
RESC, Additional Employer Super is incorrect in STP2
Salary Sacrifice does not balance to Total Gross when reported with STP2
Sending zero YTD figures previously reported in STP
STP2 error Other Allowance Type Description must only be entered when Allowance Type Code "OD" is selected
STP error - "Super cannot be negative amount"
STP internet connection error
STP has failed to submit
STP Pay Event employees missing
STP duplicated Pay Event in the ATO's BAS portal
STP figures have been updated to the ATO as zero
STP Reporting stuck at PENDING
STP not submitting due to employees incorrect TFN
STP2 error State is incorrect
STP2 icon is greyed out