You are able to do STP Reporting when the following environmental items are configured correctly:
TLS 1.2 security channel for web services is enabled by default on all involved operating systems and .NET Framework 4.8 or above is present (client, application server, SQL host server).
C:\Program Files (x86)\Wage Easy Payroll\MCS\MicropayClientServicesService.exe is allowed and can communicate to superchoice.com.au domain and 203.3.142.164 via port 443 (i.e. whitelisting in firewall, proxy, and anti-virus is required)
STP credentials are correct, and the account is not locked.
Our support team are not server administrators or network engineers therefore, we cannot advise you how to manually configure the above as it will be specific to your environment and operating systems.
Please disable temporarily ALL firewall and anti-virus software on the machine and test STP reporting. For example, disable TrendMicro services and disable Windows Defender.
If it was working before and nothing was changed in Access WageEasy, what changed from your end that could have caused the issue (error refers to MCS being blocked – Unknown Error: MCS Access Error)?
If accessing the Access WageEasy database remotely, try to copy the database to your desktop, disable all firewall and anti-virus and run it locally, and test. You can try to use a different Internet source as well just to isolate the issue.
Once you have reviewed the above now Test the STP connection.
Note: Please make sure that you are running a supported version of the Microsoft Operating System.
If problems persist please raise a case online, reference the title of this article, and select the business impact.