Access WageEasy

How to move around the Help Centre to answers your questions faster.

Navigate the Help Centre

Boost your productivity with our Smart AI Chatbot!

The Digital Assistant

Information on the Customer Success Portal, changes to your licence and User set up. 

Administration

Customer Success Portal - Create a support case

Customer Success Portal - Enable access and portal login for a new contact

Customer Success Portal - Remove a contact on an account to disable support

Business Impact or Priority Level do I select when creating a case in the Customer Success Portal.

Customer Success Portal - Business Impact in a Case

Employee limit increase

Complete this form for a change of entity name, ownership of company, liquidator administrator access to WageEasy software.

Software Licence - Request for Change

Use this form to increase or decrease you employees

Create a registration form

Product Update Notifications emails for a product release are not received

Renewing your licence

Two databases, but want to merge and move all employees into one database.

Transfer licences from one database to another

A payroll professional to process payroll while staff are on leave.

Temp bookings to process your payroll

WageEasy training course for users

Basic information on setting up your new database

Get started with WageEasy

Notifications don't open when clicked

Payday Super will change how you pay super from 1 July 2026

Instructions to send your WageEasy database to us

Upload data to Access FTP

Cancel annual maintenance agreement

Information to assist you with general Administration questions including, creating a case, change licence details or add new contacts.

Administration - General

If you have forgotten the Administrator password and need to crack the password as you're unable to access or log into WageEasy 

Administrator User's password location

Change my username

Database unlock code

New user set up

How to create or change a password to protect the WageEasy database.

Update or create a User Password

Set up new users, passwords and access level.

Administration - Users

Change the Company bank details

Change the default location of the company bank EFT ABA file.

Change the EFT Bank ABA file path

Adding, moving or renaming the Department Structure

Change the Department Structure

When your Company changes Bank, and you need to change the 6 digit User ID

Change the User ID in the bank file

Modify the start and end days in a pay cycle for a pay run

Change the Pay Cycle days

I have accidently deleted my license key, can I re-enter it?

Enter a new license key

Leave Loading set up

Long Service Leave calculations for Casuals

Create a new company by copying an existing company.

Procedure to change the company ABN

Within WageEasy you have the ability to set up reminders for individual employees.

Set up a reminder

New Superstream Alternative file format (SAFF) set up for a new super fund file layout.

Super file layout set up

Information on changes and updates to the database set up

Administration - Database

Privacy Policy

Customer Success Portal

Raise a case

Useful Links

Navigate the Help Centre and Digital Assistant

Find answers and get help from Intercom Support and Community Experts

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