This article answers common questions about using the APAC Renewals Proactive Portal. The portal is designed to make your renewal process simple, transparent and efficient.

Got questions? Use the Digital Assistant in the Renewals Proactive Portal to start a live chat with us and we'll respond as quickly as possible.

Q: What is the APAC Renewals Proactive Portal?

A: The portal is a self-service platform that lets you review, customise and complete your renewal packages efficiently and transparently. It provides a streamlined three-step process to manage your renewal from start to finish.

Q: How do I access the portal?

A: We'll send you an email notification with your unique renewal link. Simply click the link to access your personalised portal. We recommend bookmarking the URL for easy access throughout your renewal period.

Q: Can I access the portal from any device?

A: Yes! The portal is fully responsive and can be accessed from desktop computers, tablets and mobile phones, providing you with convenience and flexibility.

Q: Can I share my portal link with others?

A: Yes, you can share your portal link with authorised team members or colleagues who need to review or assist with your renewal. This allows for collaborative decision-making within your organisation.

Q: What terms and conditions govern my use of the portal?

A: The APAC Renewals Proactive Portal is governed by specific terms and conditions that outline your rights and responsibilities when using the service. These terms cover data usage, security protocols, acceptable use policies, and service availability. The complete terms and conditions document is available for review within the portal before you finalise your renewal.

Q: Do I need to accept the terms and conditions to complete my renewal?

A: Yes, you must review and accept the terms and conditions before submitting your renewal. During the finalisation step, you will be required to check an acknowledgment box confirming that you have read and agree to the terms. We recommend downloading and saving a copy of the terms and conditions for your records.

Q: Where can I find the full terms and conditions document?

A: The complete terms and conditions document is accessible directly within the portal at the finalisation stage. You can view, download, and print the document before accepting. The terms include important information about service levels, data protection, payment terms, and cancellation policies.

Q: How do I compare different package options?

A: The portal displays all available renewal packages with detailed pricing information. You can compare features and benefits across different package tiers and view recommended packages based on your current usage. Click on any package card to see complete details and breakdown.

Q: What information is included in the detailed package view?

A: The detailed view shows complete specifications, including all included features, services, and support options, as well as usage limits, user seats and storage allocations. This allows you to compare your current plan and identify any upgrades or changes.

Q: Can I customise my renewal package?

A: Yes, the portal offers flexible options allowing you to select different package tiers and add-ons to match your specific needs and budget.

Q: Does pricing include discounts?

A: Yes, the portal displays accurate, real-time pricing with any applicable discounts or promotions automatically applied. However, please review all terms carefully before proceeding with your selection.
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Q: What payment methods are available?

A: The portal offers multiple payment method options. You can select your preferred payment method during the payment configuration step. All available options will be displayed in your portal.

Q: Can I choose different payment frequencies?

A: Yes, you can select from annual, quarterly or monthly payment frequencies where available. The portal will show the total yearly cost and payment breakdown for your selected frequency.

Q: Is my payment information secure?

A: Absolutely. All transactions are encrypted and processed through secure payment gateways. Your information is protected with enterprise-grade security protocols.

Q: What should I review before submitting my renewal?

A: Before submitting, carefully review your complete renewal package summary, including all services, pricing details, billing cycle and renewal dates. Double-check that all information is correct, as changes after submission may require additional approval.

Q: Can I make changes after reviewing my package?

A: Yes, you can make final adjustments using the Edit options before submitting. However, once you submit your renewal, changes may require additional approval.

Q: What happens after I submit my renewal?

A: After submission, you will receive a confirmation email with your renewal details and next steps. You should download and save a copy of the terms and conditions for your records.

Q: Will I receive email notifications during the renewal process?

A: Yes, you will receive instant email updates at every step of your renewal journey, including notifications about deadlines and confirmations of completed steps.

Q: What support options are available if I need help?

A: Support is available through multiple channels, including email, chat and phone. We encourage you to contact support if you have any questions before finalising your renewal.

Q: When should I complete my renewal?

A: We recommend completing your renewal well before the deadline to ensure uninterrupted service. Pay attention to email notifications about renewal deadlines to avoid any service disruptions.
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Q: What are the key dos and don'ts when using the portal?

Do:

• Review all package details carefully before making your selection.

• Complete your renewal well before the deadline.

• Save confirmation emails and documentation for your records.

• Contact us if you have questions before finalising.

• Compare current usage against package limits to ensure adequate coverage

Don't:

• Rush through the process without reviewing terms and pricing.

• Ignore email notifications about renewal deadlines.

• Forget to verify payment information is current and accurate.

• Assume package features without checking detailed specifications.

Q: How secure is my information in the portal?

A: All information in the portal is encrypted and protected with enterprise-grade security protocols. We take the security and confidentiality of your data very seriously.

Q: What if I need to review terms and conditions?

A: The complete terms and conditions document is available in the portal during the finalisation step. You can download and save a copy for your records before accepting the agreement.

Q: How do I know my renewal was successful?

A: You will receive a confirmation email immediately after submitting your renewal, which will include all renewal details and information about next steps.