Step 1. In the Gateway Portal under Submission History select the SuperStream.csv file.
It will open Validation Issues:
Step 2. Review each of the Warning/Error/Info messages. Use the down arrow to see the Employee that has caused the issue and more information.
Step 3. Hover over the field to see more details as to why a refund has been issued and how much it is for.
You may find that the value that has been refunded that appears when you hover over the field in some instances, does not match the amount on the validation screen.
If the amount is of a lesser value you would need to go into the payment section to see if there was a SMSF (self-managed super fund) that might have been refunded, because if the SMSF’s has failed no details will appear on the validation error messages list and you will need to add this to the total refund value when reconciling.
You should have received an email from SuperChoice with the refund reason and amount.
Once you have reviewed all the above information you should be able to reconcile the total refund value, the reason why, and which employees have been affected.