Review this Knowledgebase article for information on how to set up a new user in Express Super New Portal. Released November 2020.
All Super Admin users should have access to creating any new Express Super users on the portal.
To create a new user please follow the below instructions:
Under Maintenance, select User Details
2. Select Add User
User Account tab, The User ID will be your email address.
3. User Account tab, User Role field
Note: Please select one user role only as selecting multiple roles causes permission/access issues (please refer to the user access levels listed below if unsure).
The Express Super Portal user access levels:
There are 3 types of users:
Employer Super User
a. Upload contributions
b. Submit contributions
c. Can Add other users
d. Can update BSB & Account number for refunds
Employer Super Clerical
a. Upload contributions
Employer Super - Read Only
4. Contact Details tab, please complete the necessary fields.
5. User Access tab, if you prefer to see all newly created users in the portal, please ensure that you link the new user to your user group under User Group access. Please click on Add/Remove User Groups, select your user group (which will be user username) and click on update. Once the user has been linked to your group you should be able to all users when going into User Details.
6. Employer Access tab, Select all the employers the user should have access to.
7. Preferences tab, No changes required.
8. Click on Save to setup the new user.
Once your user has been saved, please go back to the User Account tab and select the “reset password” radio button for the reset password email to be sent out to the new user.
