Files are cancelled after 14 days if the file has been Confirmed & Sent and it has not been paid. If a payment has been processed after the file has been cancelled and no other files have been submitted, customers would need to resubmit the file that has been cancelled.
To resubmit a cancelled file, please go to Submission history, which will display all submitted files in the portal. Please click the “re-use this file” icon as highlighted below to resubmit the file.
Please follow the stages listed below to successfully submit the file:
1. Select Pay Cycle
Specify the dates the file is for and click Next.
2. Review
Ensure all employees have been included in the file, and the total amount is correct.
Note: Terminated employees who have been included in the original file might be removed when trying to reuse the file. If this has occurred, please click on the “add member” radio button to add them back to the file in the review section.
3. Summary and Submit.
Confirm that all funds have been included and the totals are correct for each fund.
Click Confirm and send to submit the file to SuperChoice.
Once the file has been submitted, SuperChoice should be able to match the payment if there are no other files submitted that have not been paid.
Note: Payments will be refunded to employers after 16 business days if no file/s have been uploaded to the portal.