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Hosted online password reset required

The log in attempt failed or the password has been forgotten, and Payroll online does not open.

Updated over 10 months ago

For a password reset, please raise a case online and reference the title of this article in the description.
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Please advise in the Business Impact dropdown if this is a pay impacting issue by selecting:

  • Major - A major feature has stopped working

Note:

  • The password expires every 365 days.

  • To change your hosted password, click CTRL+ALT+END altogether, then choose Change a password.

  • Password's length must be 14 characters or more, including uppercase characters (A-Z), lowercase characters (a-z), numerals (0-9), non-alphabetic characters such as: (!, $, #, %, @).

  • Do not use any part of your name in the password.

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