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An employee has disappeared from wages

There are several reasons an employee may not be visible in transactions (wages). This article will explain how to fix the issue.

Updated over a month ago

The following are reasons why an employee disappears from transactions;

  • If you have an outage or crash in the middle of wages, the employee you were processing has disappeared when you log back into Access WageEasy.

  • If you go into the employee's maintenance, it will sometimes say they are in use by a user already.

  • Or the employee is just not appearing in your wages screen.

If you have experienced any of the above issues, review the following solutions.

Compact the database

  1. Go to File, Maintenance, Database, Maintenance.

  2. Click yes or no for a backup.

  3. Click Next, Next, then tick Compact Database, Finish.

  4. When complete return to wages and your employee should reappear.

Check if there's an incorrect PPE: date for this employee

Always check the PPE date when processing multiple pay cycles. To check the employee, go to Employment, Employment, and Description:.

The employee's start date is after the current PPE: date

You can check the employee by going to Employment, Employment, and Employed:.

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