How do I log a case in the Support Portal?
To get in touch with our support team, sign in to the Customer Success Portal to raise a case online.
You will need to enter your email address and password, and Sign In.
Click My Access.
Click Create Case.
Step One - Describe the issue.
Click Next.
Type in the Description and review any related articles on the right.
If you find a relevant article, please cancel the case.
If no matched articles exist, please provide as much detail as possible about the case in the description box.
Select the Product area.
Enter the Business Impact.
Add Attachments if required.
Click Add to log the case.