In an Award there are different Leave Types:
Annual Leave
Sick Leave
Long Service Leave
Other Leave
User Defined Leave
If a Leave Type is not Annual, Sick or Long Service Leave, the Leave Type is either Other Leave or User Defined Leave.
How the Web API classes the Leave Type for Other Leave or User Defined Leave is if the Leave Type has an Accrual Rate, the Web API will display this leave as User Defined Leave. If there is no Accrual Rate this will display as Other Leave.
If you have some employees in the same WageEasy database that cannot apply for User Defined Leave or Other Leave, this will be because the database has the same Leave Type name, Description and Short Description but with an Accrual Rate and no Accrual Rate in different Awards.
To investigate or amend accordingly in WageEasy please follow the below steps:
Take a backup of WageEasy.
Select Setup, Awards.
Click Edit on the Award you need to update.
Select Leave.
Click the Leave you need to update.
Click Accruals and edit the Accrual Rate to match the same set-up as all the Awards.
Select ESS button on the Standard Toolbar.
In Send To ESS, select Send Maintenance.
Click Send.
To investigate or amend accordingly in ESS please follow the below steps:
Log into ESS.
Select Settings, General.
Tick Sync from Payroll tick box.
Click Sync.
After the Sync has been completed the Leave Reason should display. If the leave reason still does not display, please raise a case online, provide us with the authority to access your ESS Environment and reference the title of this article.